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Studio 2.0



Communication Studio 2.0

Bot Builder

Quickly create & iterate on useful bots, powered by the latest artificial intelligence

Image —Experiments are different up here.

Meet the entirely new, second version of our Bot Builder tool:

  • Designed for a more agile approach to building and deploying bots and AI
  • Deploy to any communication channel
  • Enjoy faster time-to-market, better user experience and less heavy-lifting

Change our world. Make a bot. Join over 10,000
non-developers and developers.

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We believe the world is better with technology out of the way, and we have pushed hard to make big tech accessible to you, with or without writing code.

Non-developers use Bot Builder to map out and give life to their custom bot and AI experiences through dragging and dropping and configuring templated optioned from the step library.

Meanwhile developers use the Bot Builder Meta-UI to configure and code core functionality into small pieces called steps, which are then published to your step library and made available to your less technical colleagues.

Whether you use Bot Builder to code brand new steps and possibilities, or you’re simply dragging and dropping from the step library,

Bot Builder allows you to quickly deploy live bots and AI solutions to any communication channels that are open to 3rd party control – for example; SMS, Facebook Messenger, Phone, Email, Web-Chat, Amazon Echo, etc.

The powerful combination of Bot Builder’s drag and drop UI plus the incredibly flexible Meta-UI allows teams to move very quickly in creating useful bots that operate in any channel, powered by the latest artificial intelligence.

Omni Channel Voice
Omni Channel Messaging
Create Work Bots
Custom Workflow
Connects to multiple AI platforms
Designer acfor Agent UI’s



Communication Studio 2.0

Action Desk

See value in AI & bots sooner – iterate on custom tools & management dashboards

Meet the new alternative to the build vs buy dilemma – ‘configure:

  • Using the same product design techniques we applied with companies like Boeing, Google, Apple, and Adobe, our team has now tackled the build vs buy dilemma
  • Action Desk is designed from the ground up around AI and a deep practical understanding of enterprise needs.
  • Tune your dashboards and consoles the way you would tune your piano.
  • Action Desk gives you the tools and the know how to configure UIs as if they were custom built just for you.

Not every company can (or should) spend millions of dollars on world-class UX talent and product development teams to design and build their management tools, reporting UI’s or contact center agent consoles from scratch.

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This is why OneReach built Action Desk – a highly configurable solution that’s built on the following principles:

Be Modal
“Design for now, let the user be in the moment.”

Don’t design a cockpit with dials and buttons for absolutely any and all scenarios, no matter how remote or irrelevant they may be. Instead, reduce complexity by presenting the user with only the tools necessary for the task at hand. In other words: design for now, let the user be in the moment.

Process First, Then Technology
Rather than having to change your business process to fit the technology, make sure your solution and user interface is adaptable and can be configured easily to fit your changing business needs.

Hide Complexity
There are some necessary complexities, in which case the best option is often to hide it. Too often, complex and infrequently used features take up more screen real estate than those which are used frequently and possess simpler features. This is wrong. A good user interface should make the most common tasks prominent and hide the rare tasks so they don’t get in the way. If this concept isn’t quite clicking, ask yourself why the electrical panel/fuse-box for your home isn’t mounted on your kitchen counter.

Minimize Visual Noise
The amount of visual noise on an interface has a huge impact on the perceived complexity of the interface. Keeping visual noise to a minimum will make an interface seem easier to use. The two primary tools for reducing visual noise are white space and contrast.

Reduce, Reuse, Recycle
As an application begins to take shape, problems often recur in various parts of the application. These recurring problems characteristically tend to have similar solutions. Therefore the best practice is to look for ways to reuse components of the interface. Reusing elements for different purposes has two advantages: less development time and a more consistent user experience. If a user learns to achieve one task, they can apply that same knowledge to accomplishing a second task as long as it is implemented consistently.

Use AI
Artificial intelligence (AI) is often considered a tool for increasing self- service (which is great!), but AI is best used when in conjunction with a human. AI and conversational interfaces (bots) can be used to customize the experience for the agent. By putting a bot in the agent UI, these self- learning, smart, automated tools can offer suggestions to the agent and monitor things like dispositions, which ultimately help agents be more productive.

As jazz musician Charles Mingus said, “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.”



Communication Studio 2.0

Files & Data

Push and pull data without writing a line of code

Image —Experiments are different up here.

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Integrations are generally the biggest barrier of entry to a sophisticated, data-driven system. OneReach has made that very easy by creating a tool that requires no development skills and allows you to hook into your own data. If you have an API, you can create dynamic, personal, data-driven voice or text experiences.



Communication Studio 2.0

Shared Library

Browse our library of user contributed bot skills

  • Meta-UI helps technical experts create custom steps and skills that build on what’s already available in our default step-library
  • Find the tools you need to make powerful, flexible, and scalable solutions, and share them with other users on our open source platform
  • Our user library of steps and skills is OneReach approved, so you don’t waste time building already-existent solutions or using broken code

Imagine an app store with all the functionality you need to program the perfect bot.

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Thanks to the hard work of other creative users willing to share their expertise, you can choose from a complete line of Meta-UI powered solutions that suit the specific needs of your customer service program.

Need a Facebook Messenger step that automatically writes customer responses to a specific salesforce object that can be plugged right into your flow-chart? Use someone else’s work as your starting point. Building a bot that reminds prospects of sales calls and demos via SMS or email? Leverage another team’s learnings to set the perfect reminder interval without the trial and error.

Everything you need to build the perfect customized experience is waiting for you in the shared library, and it’s all been vetted by OneReach to ensure you’re never plugging in broken or malicious code.



Communication Studio 2.0

Live Agent

Custom UI for Communicating with Customers

Image —Experiments are different up here.
  • Our live, human-to-human communications tool lets you manage and monitor all kinds of voice and text correspondence across platforms
  • Enjoy fluid cross-platform contact with customers alongside highly customizable reporting and monitoring
  • Seamless integration with Bot-Builder gives you unparalleled control over the timing and structure of human conversations with your customers

If you are not racing towards AI and your competition is, you will be crushed

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Bots to help the agents do their job (ask it for help) but also to train the system (AI training),

can use cards to show context (order history, etc.)

Bots can handle integrations with SalesForce, internal systems etc using all the same steps. “Integrate once and use everywhere”.

Definition of Agent is changing, “the right UI for right role”.
“Inline training” agents training bots in real time.
Agent bot can also be embedded in existing UI’s. “Add an agent bot for agents UI to improve productivity and manage employees”.

“Agents moderating bot conversations”

Omni Channel
Embeddable Agent Bot
Inline Bot Training
Plug & Play Integration
Connects to multiple AI platforms
Agent Bot



Pre- Configured Bots

Download bots

Although you can connect with virtually any channel that offers API’s we provide pre configure Voice, SMS, Facebook, Slack, Email, HTTP and Alexa bots that can be setup in under five minutes. We add new partners regularly


All the tools we provide

  • Speech Recognition
  • Text to Speech
  • Serverless
  • Full Encryption
  • Custom Reporting
  • Image Recognition
  • Redundancy
  • Machine Learning
  • Data Cube Analysis
  • Big Data Pipeline
  • High Performance Caching
  • File Storage

Patterns we think will Change the World

Bots that influence behaviour

Chase and Drip

— By Elias

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Bots that influence behaviour

Bots have proven they can help people quit smoking, teach kids to read and make people show up for important meetings. Carefully planned proactive communication has proven over and over again can have a strong influence on modifying people’s behavior if a person invites the modification. In other words they have to want to quit smoking, but there is strong evidence to show that when they do a bot can be very influential in helping then form new habits.


Dry cleaning example

Using Ethereum you can have bots that manage contracts

Blockchain Smart Contracts

— By Elias

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Using Ethereum you can have bots that manage contracts

Contracts compliance is overwhelming and unmanageable for almost every company. Smart Contracts are programs that are meant to execute in conjunction with written contracts to ensure that the parties are adhering to the terms including the ability to manage any financial transactions if that is desired.


Suppose a tenant rents an apartment from a landlord. This can be done through the blockchain by paying in cryptocurrency or using an electronic bank transaction including credit cards. The tenant gets a receipt which is held in our virtual contract;  the digital entry key is released by the landlord by a specified date. If the key doesn’t come on time, the blockchain releases a refund. If the landlord sends the key before the rental date, the bot holds it releasing both the fee and key to the tenant and landlord respectively when the date arrives. The bot works on the If-Then premise and is witnessed by hundreds of people, so both parties can expect a faultless delivery. If the landlord give you the key, they are sure to be paid. If the tenant sends a certain amount, they receive the key. The document is automatically canceled after the time, and the code cannot be interfered by either of us without the other knowing since all participants are simultaneously alerted.

You can use smart contracts for all sort of situations that range from financial derivatives to insurance premiums, breach contracts, property law, credit enforcement, financial services, legal processes and crowdfunding agreements. They can inlove mediated third parties for more complex interactions. Smart contracts don’t require blockchain technology to work, you can create your own bot to manage the other parties adherence to a contract. For example if you have a lease renewal clause that requires 60 days notice, you can create a bot that emails out the renewal contract for approvals and edits on your side and then manages a submission in time to the other party.

Bots talking to bots eliminate JSON, costly integrations and API’s docs altogether

Conversational API’s

— By Elias

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Bots talking to bots eliminate JSON, costly integrations and API’s docs altogether

Numerous observers have identified chatbots as a potential replacement for native applications, representing a new primary channel for interaction with users. However, there has been less discussion of the natural evolution of APIs toward conversation APIs.

Conversation APIs are evolving out of existing interfaces for application development. Yet they are far more than just chatbots, and retain their API functionality. To some extent their role is unchanged; they serve as a vehicle for communication between applications, platforms and devices. But future versions of such platforms will be able to do this in a far more enriching manner. APIs capable of natural language processing.


 A customer is planning a road trip and decides at the last minute they need an oil change. The send their chat bot out to find a mechanic that can do it this afternoon. Their chat bot uses google which reaches out to three companies near by. One by phone, the other by SMS and the third by email. Any of these three companies could either answer using humans or with their own bots. Two shops return that they can take the customer, the bot offers the customer two options and automatically books. No JSON, no integrations, no testing, no need to even have a conversational API application on both sides. Sounds crazy that a bot might call and talk to a real person, it it’s only crazy because it isn’t popular yet. But once it starts happening it will explode quickly, what human will want to spend the day talking to bots when they can just get a bot themselves?

How does this work—


Frequently Asked Questions

What Can I Use It For?

Build and deploy within minutes
Change our world – join over 10,000 non-developers and developers. Create useful bots that operate in any channel, powered by the latest artificial intelligence.

Experience ease and scalability in connecting OneReach with 3rd-party services such as payment gateways, CRM’s, POS, EHR’s and artificial intelligence platforms (IBM Watson,, , etc) – anything with API’s.

The drag-and-drop nature of the OneReach Bot-Builder tools helps our customers to avoid coding custom solutions, where it’s typically required. OneReach also provides a Meta-UI, enabling more technical users to create endless possible new steps, skills and 3rd-party connectivity. Together, these tools enable teams to move quickly in creating useful bots that operate in any channel, powered by the latest artificial intelligence.

OneReach also provides tools for managing Live Agent communications and real-time reports and dashboards offering immediate insight into interactions with bots and live communications.

In selecting the OneReach platform, customers value ease in configuring and iterating on their chat-bot solutions – with little to no technical prowess required. Training is provided in addition to great customer support, and Professional Services can be engaged for troubleshooting, consultation and configuring or iterating on your solutions for you.

Will i Outgrow this? How future proof is it?

Harvard surveyed 3,000 execs on AI and discovered that most prefer to buy instead of build. Today’s smartest executives do everything in their power to ensure decisions are future proof. How future-proof are your bot and AI plans and management tools?

Do you know what your mobile strategy, customer experience strategy or operations strategy will look like 2 years from now? It seems like a long time doesn’t it. It’s a very long time in the technology world. In fact in the same amount of time bots and AI went from an almost cult-ish, niche area of technology that most weren’t attuned with to now being on every company’s radar and in plans, pilot programs or fully implemented for many others.

Would you rather invest in something that is limited by whatever features it comes with, or buy something that exists for the specific purpose of flexible configuration to meet whatever your specific needs are now or 2 years from now.

There is an important progression or pattern of adoption that in some form or another, repeats itself as new technologies emerge and dominate or fall to the wayside. This pattern looks something like this:

  •  Developers become interested and have exclusive access by way of the technology being entirely unfriendly to those who can’t code.
  •  Designers recognize the value of said technology and work to design it to be more manageable and accessible.
  •  Developer toolkits emerge, making it possible for developers to cut corners in coding said solutions.
  •  Developer frameworks emerge to provide rails for coding that support best practices and applied learnings
  •  Democratization of said technology finally emerges, allowing the masses to leverage, create and manipulate said technology despite their inability to code.

Today’s tools and platforms that make up the bot and AI market are overwhelmingly in the first 3 or 4 frameworks. OneReach eclipses all of the described frameworks for leveraging bots and AI. This is by design, with one specific objective in mind: to leave you open to an exponentially variable degree of possibility for creating and training your bots and AI. It doesn’t get more future-proof.

We believe the world is better with technology out of the way, and have pushed hard to make big tech accessible without writing code. We think that you can create meaningful bots and AI experiences that people enjoy using.

Is It Too Complicated For Me?

How Scalable Is It?

How Scalable Is It?

futureproof article: V1 –

What Does Support Look Like?

Insert glimpse of Journal and Learning, and support packages?

What about infrastructure security, Computance & Disaster Recovery?

Policies/security/enterprise: Provide a link to our security/enterprise environment info (from Gap proposal)to give visitors assurance. Outline key points on how our company operates. 


Try a bot for yourself, or dive right into making one.

Try a Bot

Change our world – join over 10,000 non-developers and developers. Create useful bots that operate in any channel, powered by the latest artificial intelligence.