Key AI Take-Aways From Interview With Three Chief Financial Officers From Major Global Companies

Technology is developing at speeds that were previously unheard of, and as a result artificial intelligence (AI) is changing the face of business. In a recent Raconteur article by Jon Card, Goodbye CFO? Bots and blockchain are taking over soon Card explores how bots are changing the role of Chief Financial Officer (CFO) and their…

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The Science Behind Hold

ON-HOLD It’s almost inevitable that customers will have to hold at some point. Waiting on hold for someone to be available, or someone to escalate a problem will happen. Better to plan for the inevitable than to assume the best and be wrong. When a caller hangs up while on hold it is rarely a…

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